Welcome to TiddlyWiki created by Jeremy Ruston, Copyright © 2007 UnaMesa Association
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<link rel='alternate' type='application/rss+xml' title='RSS' href='index.xml' />
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Background: #fff
Foreground: #000
PrimaryPale: #8cf
PrimaryLight: #18f
PrimaryMid: #04b
PrimaryDark: #014
SecondaryPale: #ffc
SecondaryLight: #fe8
SecondaryMid: #db4
SecondaryDark: #841
TertiaryPale: #eee
TertiaryLight: #ccc
TertiaryMid: #999
TertiaryDark: #666
Error: #f88
/*{{{*/
body {background:[[ColorPalette::Background]]; color:[[ColorPalette::Foreground]];}
a {color:[[ColorPalette::PrimaryMid]];}
a:hover {background-color:[[ColorPalette::PrimaryMid]]; color:[[ColorPalette::Background]];}
a img {border:0;}
h1,h2,h3,h4,h5,h6 {color:[[ColorPalette::SecondaryDark]]; background:transparent;}
h1 {border-bottom:2px solid [[ColorPalette::TertiaryLight]];}
h2,h3 {border-bottom:1px solid [[ColorPalette::TertiaryLight]];}
.button {color:[[ColorPalette::PrimaryDark]]; border:1px solid [[ColorPalette::Background]];}
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border-left:1px solid [[ColorPalette::TertiaryLight]];
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.tabUnselected {color:[[ColorPalette::Background]]; background:[[ColorPalette::TertiaryMid]];}
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#sidebarOptions .sliderPanel a {border:none;color:[[ColorPalette::PrimaryMid]];}
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.wizard .changedLocally {background:#80ff80;}
.wizard .changedServer {background:#8080ff;}
.wizard .changedBoth {background:#ff8080;}
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.wizard .putToServer {background:#ff80ff;}
.wizard .gotFromServer {background:#80ffff;}
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.popupTiddler {background:[[ColorPalette::TertiaryPale]]; border:2px solid [[ColorPalette::TertiaryMid]];}
.popup {background:[[ColorPalette::TertiaryPale]]; color:[[ColorPalette::TertiaryDark]]; border-left:1px solid [[ColorPalette::TertiaryMid]]; border-top:1px solid [[ColorPalette::TertiaryMid]]; border-right:2px solid [[ColorPalette::TertiaryDark]]; border-bottom:2px solid [[ColorPalette::TertiaryDark]];}
.popup hr {color:[[ColorPalette::PrimaryDark]]; background:[[ColorPalette::PrimaryDark]]; border-bottom:1px;}
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.title {color:[[ColorPalette::SecondaryDark]];}
.subtitle {color:[[ColorPalette::TertiaryDark]];}
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.tagging .button, .tagged .button {border:none;}
.footer {color:[[ColorPalette::TertiaryLight]];}
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.sparktick {background:[[ColorPalette::PrimaryDark]];}
.error, .errorButton {color:[[ColorPalette::Foreground]]; background:[[ColorPalette::Error]];}
.warning {color:[[ColorPalette::Foreground]]; background:[[ColorPalette::SecondaryPale]];}
.lowlight {background:[[ColorPalette::TertiaryLight]];}
.zoomer {background:none; color:[[ColorPalette::TertiaryMid]]; border:3px solid [[ColorPalette::TertiaryMid]];}
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.viewer blockquote {border-left:3px solid [[ColorPalette::TertiaryDark]];}
.viewer table, table.twtable {border:2px solid [[ColorPalette::TertiaryDark]];}
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.editor input {border:1px solid [[ColorPalette::PrimaryMid]];}
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.editorFooter {color:[[ColorPalette::TertiaryMid]];}
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.backstagePanelFooter .button:hover {color:[[ColorPalette::Foreground]];}
#backstageCloak {background:[[ColorPalette::Foreground]]; opacity:0.6; filter:'alpha(opacity=60)';}
/*}}}*/
/*{{{*/
* html .tiddler {height:1%;}
body {font-size:.75em; font-family:arial,helvetica; margin:0; padding:0;}
h1,h2,h3,h4,h5,h6 {font-weight:bold; text-decoration:none;}
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h5 {font-size:.9em;}
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dt {font-weight:bold;}
ol {list-style-type:decimal;}
ol ol {list-style-type:lower-alpha;}
ol ol ol {list-style-type:lower-roman;}
ol ol ol ol {list-style-type:decimal;}
ol ol ol ol ol {list-style-type:lower-alpha;}
ol ol ol ol ol ol {list-style-type:lower-roman;}
ol ol ol ol ol ol ol {list-style-type:decimal;}
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.externalLink {text-decoration:underline;}
.indent {margin-left:3em;}
.outdent {margin-left:3em; text-indent:-3em;}
code.escaped {white-space:nowrap;}
.tiddlyLinkExisting {font-weight:bold;}
.tiddlyLinkNonExisting {font-style:italic;}
/* the 'a' is required for IE, otherwise it renders the whole tiddler in bold */
a.tiddlyLinkNonExisting.shadow {font-weight:bold;}
#mainMenu .tiddlyLinkExisting,
#mainMenu .tiddlyLinkNonExisting,
#sidebarTabs .tiddlyLinkNonExisting {font-weight:normal; font-style:normal;}
#sidebarTabs .tiddlyLinkExisting {font-weight:bold; font-style:normal;}
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.header a:hover {background:transparent;}
.headerShadow {position:relative; padding:4.5em 0 1em 1em; left:-1px; top:-1px;}
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.siteSubtitle {font-size:1.2em;}
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#sidebarOptions {padding-top:0.3em;}
#sidebarOptions a {margin:0 0.2em; padding:0.2em 0.3em; display:block;}
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.wizard .button {padding:0.1em 0.2em;}
#messageArea {position:fixed; top:2em; right:0; margin:0.5em; padding:0.5em; z-index:2000; _position:absolute;}
.messageToolbar {display:block; text-align:right; padding:0.2em;}
#messageArea a {text-decoration:underline;}
.tiddlerPopupButton {padding:0.2em;}
.popupTiddler {position: absolute; z-index:300; padding:1em; margin:0;}
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.popup .popupMessage {padding:0.4em;}
.popup hr {display:block; height:1px; width:auto; padding:0; margin:0.2em 0;}
.popup li.disabled {padding:0.4em;}
.popup li a {display:block; padding:0.4em; font-weight:normal; cursor:pointer;}
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.tabContents li.listLink { margin-left:.75em;}
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.toolbar {text-align:right; font-size:.9em;}
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.missing .viewer,.missing .title {font-style:italic;}
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.subtitle {font-size:1.1em;}
.tiddler .button {padding:0.2em 0.4em;}
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.tagClear {clear:both;}
.footer {font-size:.9em;}
.footer li {display:inline;}
.annotation {padding:0.5em; margin:0.5em;}
* html .viewer pre {width:99%; padding:0 0 1em 0;}
.viewer {line-height:1.4em; padding-top:0.5em;}
.viewer .button {margin:0 0.25em; padding:0 0.25em;}
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.viewer ul, .viewer ol {margin-left:0.5em; padding-left:1.5em;}
.viewer table, table.twtable {border-collapse:collapse; margin:0.8em 1.0em;}
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table.listView {font-size:0.85em; margin:0.8em 1.0em;}
table.listView th, table.listView td, table.listView tr {padding:0px 3px 0px 3px;}
.viewer pre {padding:0.5em; margin-left:0.5em; font-size:1.2em; line-height:1.4em; overflow:auto;}
.viewer code {font-size:1.2em; line-height:1.4em;}
.editor {font-size:1.1em;}
.editor input, .editor textarea {display:block; width:100%; font:inherit;}
.editorFooter {padding:0.25em 0; font-size:.9em;}
.editorFooter .button {padding-top:0px; padding-bottom:0px;}
.fieldsetFix {border:0; padding:0; margin:1px 0px;}
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.zoomer div {padding:1em;}
* html #backstage {width:99%;}
* html #backstageArea {width:99%;}
#backstageArea {display:none; position:relative; overflow: hidden; z-index:150; padding:0.3em 0.5em;}
#backstageToolbar {position:relative;}
#backstageArea a {font-weight:bold; margin-left:0.5em; padding:0.3em 0.5em;}
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#backstageButton a {padding:0.1em 0.4em; margin:0.1em;}
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.backstagePanelFooter {padding-top:0.2em; float:right;}
.backstagePanelFooter a {padding:0.2em 0.4em;}
#backstageCloak {display:none; z-index:20; position:absolute; width:100%; height:100px;}
.whenBackstage {display:none;}
.backstageVisible .whenBackstage {display:block;}
/*}}}*/
/***
StyleSheet for use when a translation requires any css style changes.
This StyleSheet can be used directly by languages such as Chinese, Japanese and Korean which need larger font sizes.
***/
/*{{{*/
body {font-size:0.8em;}
#sidebarOptions {font-size:1.05em;}
#sidebarOptions a {font-style:normal;}
#sidebarOptions .sliderPanel {font-size:0.95em;}
.subtitle {font-size:0.8em;}
.viewer table.listView {font-size:0.95em;}
/*}}}*/
/*{{{*/
@media print {
#mainMenu, #sidebar, #messageArea, .toolbar, #backstageButton, #backstageArea {display: none !important;}
#displayArea {margin: 1em 1em 0em;}
noscript {display:none;} /* Fixes a feature in Firefox 1.5.0.2 where print preview displays the noscript content */
}
/*}}}*/
<!--{{{-->
<div class='header' macro='gradient vert [[ColorPalette::PrimaryLight]] [[ColorPalette::PrimaryMid]]'>
<div class='headerShadow'>
<span class='siteTitle' refresh='content' tiddler='SiteTitle'></span>
<span class='siteSubtitle' refresh='content' tiddler='SiteSubtitle'></span>
</div>
<div class='headerForeground'>
<span class='siteTitle' refresh='content' tiddler='SiteTitle'></span>
<span class='siteSubtitle' refresh='content' tiddler='SiteSubtitle'></span>
</div>
</div>
<div id='mainMenu' refresh='content' tiddler='MainMenu'></div>
<div id='sidebar'>
<div id='sidebarOptions' refresh='content' tiddler='SideBarOptions'></div>
<div id='sidebarTabs' refresh='content' force='true' tiddler='SideBarTabs'></div>
</div>
<div id='displayArea'>
<div id='messageArea'></div>
<div id='tiddlerDisplay'></div>
</div>
<!--}}}-->
<!--{{{-->
<div class='toolbar' macro='toolbar [[ToolbarCommands::ViewToolbar]]'></div>
<div class='title' macro='view title'></div>
<div class='subtitle'><span macro='view modifier link'></span>, <span macro='view modified date'></span> (<span macro='message views.wikified.createdPrompt'></span> <span macro='view created date'></span>)</div>
<div class='tagging' macro='tagging'></div>
<div class='tagged' macro='tags'></div>
<div class='viewer' macro='view text wikified'></div>
<div class='tagClear'></div>
<!--}}}-->
<!--{{{-->
<div class='toolbar' macro='toolbar [[ToolbarCommands::EditToolbar]]'></div>
<div class='title' macro='view title'></div>
<div class='editor' macro='edit title'></div>
<div macro='annotations'></div>
<div class='editor' macro='edit text'></div>
<div class='editor' macro='edit tags'></div><div class='editorFooter'><span macro='message views.editor.tagPrompt'></span><span macro='tagChooser excludeLists'></span></div>
<!--}}}-->
To get started with this blank [[TiddlyWiki]], you'll need to modify the following tiddlers:
* [[SiteTitle]] & [[SiteSubtitle]]: The title and subtitle of the site, as shown above (after saving, they will also appear in the browser title bar)
* [[MainMenu]]: The menu (usually on the left)
* [[DefaultTiddlers]]: Contains the names of the tiddlers that you want to appear when the TiddlyWiki is opened
You'll also need to enter your username for signing your edits: <<option txtUserName>>
These [[InterfaceOptions]] for customising [[TiddlyWiki]] are saved in your browser
Your username for signing your edits. Write it as a [[WikiWord]] (eg [[JoeBloggs]])
<<option txtUserName>>
<<option chkSaveBackups>> [[SaveBackups]]
<<option chkAutoSave>> [[AutoSave]]
<<option chkRegExpSearch>> [[RegExpSearch]]
<<option chkCaseSensitiveSearch>> [[CaseSensitiveSearch]]
<<option chkAnimate>> [[EnableAnimations]]
----
Also see [[AdvancedOptions]]
!!!AD User Account Logon Scripts
*If you need to add a login script, go to the Profile tab and add the name of the logon script in the appropriate box.
| [img[Log On Script|Files/Images/ADUserCreation/17.jpg]] |
*Click OK.
!!!AD User Account Permissions
*If the person needs a home directory, then go to the ''Member Of'' tab. ''Add SOMLH17 Homes for all that need a home directory.''
| [img[Member Of Tab and Add Button|Files/Images/ADUserCreation/13.jpg]] |
*Click the ''Add'' Button. The easiest way to look at the workgroups for the department is to put in the first few letters of the department name (e.g., derm).
| [img[Select Groups Search Example|Files/Images/ADUserCreation/14.jpg]] |
*Click Check Names and it will generate a list of all workgroups beginning with Derm.
| [img[Search Results for derm|Files/Images/ADUserCreation/15.jpg]] |
*The workgroups that are associated with shared files have underscores after the department name. Scroll down until you see the listing and select the appropriate workgroups (according to the Account Creation/Modification form) and click OK.
| [img[Selecting Multiple Search Results|Files/Images/ADUserCreation/16.jpg]] |
*You will see this in the properties for the user:
| [img[Multiple Resolved Security Groups|Files/Images/ADUserCreation/16.jpg]] |
*Click ''OK''.
!''SUMMARY''
This is a comprehensive list of people who can [[request new accounts|http://www.medschool.ucsf.edu/isu/pdf/Security/Account_Creation.pdf]], [[account modifications|http://www.medschool.ucsf.edu/isu/pdf/Security/Account_Creation.pdf]], [[account deletions|http://www.medschool.ucsf.edu/isu/pdf/Security/Account_Termination.pdf]], and [[account access to sensitive data|http://www.medschool.ucsf.edu/isu/pdf/Security/Request_Access_Sensitive_Data.pdf]] with the School of Medicine ISU.
!''DETAILS''
| !Departments/Units | !Authorized Account Requesters |
|Anatomy - BMS | [[Dept. CSC|http://medschool.ucsf.edu/listbuilder/cscs.htm]] |
|Anesthesia | [[Dept. CSC|http://medschool.ucsf.edu/listbuilder/cscs.htm]] |
|Anesthesia Pain Management | [[Dept. CSC|http://medschool.ucsf.edu/listbuilder/cscs.htm]] |
|Anthropology, History and Social Medicine | (MSO) |
|AIDS Research Institute | (MSO) |
|Cardiovascular Research Institute | (MSO) |
!''ADDITIONAL INFORMATION''
To have this list updated mail updates to [[ISUREQUEST|mailto:isurequest@medsch.ucsf.edu]]. There a ticket will be made to update the approved account requesters list and assigned to the list manager.
!''SUMMARY''
Every call should start with the following dialog from the support technician answering the call. The questions can be asked with different words to suit your personality, but the information gathered with the question will help provide the fastest possible resolution to the customer calling the Service Desk.
!''DETAILS''
!!!Call Screening Questions:
#What is your name?
# What is the computer name? if we support the machine go to step 3- if no, go to step 4
#Proceed with assisting the caller and create a Remedy Ticket or edit an existing Remedy ticket or work request. If the computer name is NOT on our support list and the CALLER is not asking for a password reset- ask the following:
#What is your Department Name? (you can look at caller's profile in Remedy for this info)- If we support Department computers go to Step 4a- if not- go to step 4b
##If we support department computers: issue Remedy ticket with the computer's serial number- Refer, in-person, the ticket to Desktop Mgr or OPS Manager
##If we do not support department computers: refer caller to their Department CSC - refer to the [[Campus CSC Guide | http://medschool.ucsf.edu/listbuilder/cscs.htm]].
###If at all possible do a [[Warm Transfer]] to the CSC and explain the issue to them. This usually helps both the customer and the CSC understand ''//why//'' the CSC is the best resource for the customer and their issue.
#If the computer is on our support list- ask the following:
##Proceed with assisting the caller and create a Remedy Ticket or edit an existing Remedy ticket or work request
!''ADDITIONAL INFORMATION''
!''SUMMARY''
ONLY create accounts when requested from [[Approved Account Requesters]]. Follow these step when creating new SOM Active Directory (AD) User Accounts.
!''DETAILS''
There are four main parts to the overall process for creating new SOM AD User Accounts. Follow the directions in the sections below for each part of the overall ''SOM Acitve Directory User Account Creation Process''.
*[[Creating the AD User Account]]
*[[Employee ID for AD User Accounts]]
*[[AD User Account Permissions]]
*[[AD User Account Logon Scripts]]
!''ADDITIONAL INFORMATION''
*''For home directories and mailboxes, pass Remedy tasks in the Account Creation CR on to the server team!''
!!!Creating the AD User Account
*Using AD Users and Computers, you must first check to see if an account already exists for user in the entire forest.
**''Right click som.ucsf.edu''and select ''Find:''
**Type in the last name of the person you are creating an account for. Make sure to check in the ''entire forest'' and not just the SOM domain, click the ''Browse'' button at the top right and select ''Entire Directory:''
| [img[Find Last Name in Entire Directory|Files/Images/ADUserCreation/1.jpg]] |
*If the name exists anywhere in the forest, ensure that it is for the person you are creating an account for by checking the employee ID.
| [img[Multiple Entries in the Entire Directory|Files/Images/ADUserCreation/2.jpg]] |
**To check the employee ID, ''right click the person’s name'' in the search list and select ''Employee-ID''. It will generate ''this:''
| [img[Employee ID Field|Files/Images/ADUserCreation/3.jpg]] |
**If an account already exists for this person, notify the requesting department and tell them that we cannot create duplicate accounts. They will have to contact OAASIS or the Med Center to request the existing account be deleted.
*If there are no duplicate accounts, right click the department OU that the person will be working in. Select ''New -> User''. You will generate the ''New Object - User'' screen.
*Fill in the blanks. For User logon name, verify that the UserName is not being used in the forest either, using the same procedure above (the find command). This time, do the search on the account name (e.g., BlackJ). Look at the hits you get and check the actual account name being used.
**If all systems are go, then go ahead and fill in the blanks for the user information (First Name, Last Name, etc). Please look below for naming convention rules:
***LastNameFirstInitial (SmithJ)
***LastNameFirstInitialMiddleInitial (SmithJM)
***LastNameFirstInitialMiddleInitialUniqueNumericalInteger (SmithJM1, SmithJM2, etc).
**The KEY is to find the first unique name and go from there. For the example, a user named Jack Black in Dermatology will be created:
| [img[New Object - User Screen completely filled out|Files/Images/ADUserCreation/4.jpg]] |
*Fill in the blanks and hit the ''Next'' button.:
You will get the password screen. Put the password in and make sure the User must change password at next logon is checked.
| [img[Password Screen|Files/Images/ADUserCreation/5.jpg]] |
*Hit the ''Next'' button. That will bring up the Exchange mailbox screen. On this screen, ''uncheck'' the box that says ''Create an Exchange mailbox''. One of the System Admins will do that for you (as a separate task).
| [img[Exchange mailbox screen with Create an Exchange mailbox UNCHECKED|Files/Images/ADUserCreation/6.jpg]] |
*Hit the ''Next'' button and you’re almost done.
*Click Finish.
| [img[Click Finish|Files/Images/ADUserCreation/7.jpg]] |
[[Jack Arthur Bates Resume]]
When I help people setup their laptops I often get requests from these people to have access ALL of their email offline. Here is how I set that up for them in Outlook 2007, the process is similar in Outlook 2003.
1. Start Outlook 2007
2. Click ''Tools'' | ''Options''
| [img[pic1|Files/Images/ITGuides/Outlook/Download Complete Items Including Attachments/1.jpg]] |
3. Click the ''Mail Setup'' tab
4. Click the ''Send/Receive'' button
| [img[pic1|Files/Images/ITGuides/Outlook/Download Complete Items Including Attachments/2.jpg]] |
5. Select ''All Accounts''
6. Click ''Edit''
| [img[pic1|Files/Images/ITGuides/Outlook/Download Complete Items Including Attachments/3.jpg]] |
7. Make Sure ''Receive mail items'' is checked
8. Under Receive mail items click the radio button next to ''Download complete items including attachments for subscribed folders''
| [img[pic1|Files/Images/ITGuides/Outlook/Download Complete Items Including Attachments/4.jpg]] |
9. Click ''OK'', ''Close'', ''OK''
10. You are done, now wait while EVERYTHING gets downloaded!
!!!Employee ID for AD User Accounts
!!!If there is an Employee ID for the AD User Account
*Find the account in Active Directory Users and Computers
*To add the employee ID into the account right-click the account name and select Employee-ID.
| [img[Eployee ID Entry|Files/Images/ADUserCreation/8.jpg]] |
*Add the Employee ID and click ''OK''
| [img[Eployee ID Entry Filled Out|Files/Images/ADUserCreation/9.jpg]] |
!!!If there is NO Employee ID for the AD User Account
*Find the account in Active Directory Users and Computers
*Open the Employee ID feild
**''Right-click the account name'' and select ''Employee-ID''.
*Put ''TEMP'' (all caps!) into this field and click ''OK''
| [img[Eployee ID = TEMP|Files/Images/ADUserCreation/10.jpg]] |
**The account needs to expire in two weeks. This will be a reminder to the requesting department that we need the ID for full processing.
***''NOTIFY the requesting department'' so they are aware they are working with a deadline. Let them know that we will take the expiration off as soon as they provide the ID to us.
***To EXPIRE the account, open the properties of the account and go to the ''Account'' tab.
| [img[Account Tab and Account expires Section|Files/Images/ADUserCreation/11.jpg]] |
***At the bottom portion, under ''Account expires'', click ''End of'' and put a date in there that is two weeks from the date the account is created.
| [img[Account expires Section With Date 2 Weeks From Account Creation Date|Files/Images/ADUserCreation/12.jpg]] |
***Then click ''OK''.
<<closeAll>><<permaview>><<newTiddler>><<newJournal 'DD MMM YYYY'>><<saveChanges>><<slider chkSliderOptionsPanel OptionsPanel 'options »' 'Change TiddlyWiki advanced options'>>
To learn more about me you can wander through my personal knowledge base that I've named [[JBKB|http://www.jackabates.com/JBKB/jbkb.html]]~~ Jack Bates' Knowledge Base....basically everything which I know that I know~~. Most people like to start with my [[creative entries|http://www.jackabates.com/JBKB/jbkb.html#Creative]].
Jack A. Bates
2137 Otis Dr. #102
Alameda, CA 94132
(415) 401-5834 (Cell)
[[bates.jack@gmail.com|mailto:bates.jack@gmail.com]]
!Professional Summary
Project Manager experienced in corporate, university and nonprofit environments. Resourceful, strategic and customer oriented solution provider. Excellent interpersonal and leadership skills. Able to build relationships and inspire teamwork among diverse groups and multi-functional units. Trained and certified in PMI and ITIL v3 methodologies. Comfortable working in highly regulated environments including, PHI, HIPAA, and Intellectual Property.
!Professional Experience
''2005 – Present | University of California of San Francisco, Dean’s Office Information Support Unit''
//Project Manager - Programmer Analyst III//
Project lead, business analyst and project manager managing the full project life cycle of multiple concurrent projects, examples include:
*Incident Management and Incident Communication Plan project, negotiated executive sponsorship, managed to early completion and used this to update/improve five year old ISU SLA to be more ITIL compliant.
*Migrated several larger UCSF departments (each department 300+ PCs and 500+ users) to ISU’s desktop and server standards while creating, implementing and meeting ISU’s new SLA.
*Dell Image Direct Imaging System - created one single enterprise standard image for over 2000 Windows XP systems, used again for Windows 7 systems.
*Desktop security project implementing client firewall settings and Encrypted VNC to over 2,000 Windows XP PCs.
*Various projects to improve department support tools and support strategies consistent with ITIL standards defining and documenting support processes and procedures for internal and external ISU business.
''2004 – 2005 | Edgewood Center for Children and Families''
//Project Manager / Systems Administrator//
Business Analyst and Project Manager for several parallel high profile projects, examples include:
*Implementation of Help Star ITSM solution in to newly instituted Service Support and Delivery models. Created and populated enterprise CMDB. Documented Service Management and Delivery processes and used them to implement a measurable and reportable work flow within the new ITSM solution.
*Windows XP/MS Office 2003 system migration from Windows 2000/Office 2000 for 300+ users and machines
*Project Lead Windows 2003 AD/Exchange 2003 from Windows NT4/Exchange 5.5
*Blackberry Enterprise Server integration to new AD/Exchange infrastructure, negotiated Nextel vendor training for VPs, CEO and a free mini cell tower to improve reception on main campus
*Desktop Imaging System project that realized a 97% desktop deployment time savings in preparation for Windows XP/Office 2003 migration project
*IS infrastructure upgrade and expansion project eventually purchasing over $60,000 worth of equipment. Found significant cost savings through creative avenues of procurement including corporate grants and gifts from companies including Cisco, Dell, and Apple totaling a value of over $20,000.
*Validated contractor deliverables for VOIP project leading to the successful cancellation of contract with the vendor due to breach of contract.
*Managed IT vendor relations, bill coding, and payment discrepancy issues as part of ongoing IT operations. Primary IT contact and project manager for all phone, voice mail, and computer move projects in concert with the Director of Facilities. *Designated as proxy for contracted IT Manager when the manager was unable to attend meetings.
''1999 – 2002 Dell Computer''
//Sr. Level Two Support Technician//
Managed a development team that created a custom CRM system to track, log, and analyze escalated customer support issues. This tool led to the creation of new metrics used to evaluate departmental job performance and had a direct impact on end of year reviews and wage evaluations for Dell employees. Promoted from Sr. Level One Computer Support Technician to Sr. Level Two Computer Support Technician after only six months of employment. Managed Dell’s Online Knowledge Base technical document editing and submission for Second Level Support Team.
!Education & Certificates
''2010 - San Francisco, CA''
*[[Project Management Institute, Project Management Professional (PMI PMP)|http://www.pmi.org/Pages/default.aspx]]
''2007 - San Francisco, CA''
*[[Information Technology Infrastructure Library (ITIL) Foundations v.3|http://www.itil-officialsite.com/Qualifications/ITILV3QualificationLevels/ITILV3FoundationCertificateinITServiceManagement.asp]]
''2005 - San Francisco, CA''
*[[CompTIA Network+|http://www.comptia.org/certifications/listed/network.aspx]] Certified Technician
''2005 - San Francisco, CA''
*[[CompTIA A+|http://www.comptia.org/certifications/listed/a.aspx]] Certified Technician
''2000''
*Microsoft Certified Professional (MCP), Windows 2000
''1994-1999 - [[Xavier University Cincinnati, OH|http://www.xu.edu]]''
*[[Bachelor of Liberal Arts|http://www.xavier.edu/liberal-arts/]]
**[[Philosophy Minor|http://www.xavier.edu/philosophy/Philosophy-Minor.cfm]], [[Business Minor|http://www.xavier.edu/williams/undergraduate/business/minor.cfm]]
**Emphasis in [[Art|http://www.xavier.edu/art/]] and Japanese
!Awards
''1994''
*[[Eagle Scout|http://www.eaglescout.org/finale/coh/optional.html#Significance%20of%20the%20Eagle%20Rank]]
[[Resume PDF|Files/JackABates.pdf]]
[[Resume Word Document|Files/JackABates.doc]]
[[Resume ASCII|Files/jackabates.txt]]
[[Project Highlights]]
[[Sample Documentation]]
!Summary
I use this free tool from Microsoft to mount .iso files for software installations. It is free, easy, and clean. This entry in the GTPC wills show you how to mount ISO files with ~VCdControlTool.exe a.k.a. Microsoft Virtual CD Control Panel.
!Purpose
The Microsoft Virtual CD Control Panel allows Windows to mount an ISO file as if were a physical ~CD-Rom. This allows for installations from images of ~CD-Roms without the need for the original media. In the photo below the ''Y:'' drive is an ISO file that Windows has mounted as if it were a ~CD-Rom inserted in the computer.
| [img[pic12|Files/Images/ITGuides/msvcdrom/12.jpg]] |
!Download
[[winxpvirtualcdcontrolpanel_21.exe|http://download.microsoft.com/download/7/b/6/7b6abd84-7841-4978-96f5-bd58df02efa2/winxpvirtualcdcontrolpanel_21.exe]]
!Extract
Extract to a folder (I use My Documents)
!Readme - Instructions
<<<
Readme for Virtual ~CD-ROM Control Panel v2.0.1.1
THIS TOOL IS UNSUPPORT BY MICROSOFT PRODUCT SUPPORT SERVICES
System Requirements
===================
- Windows XP Home or Windows XP Professional
Installation instructions
=========================
1. Copy ~VCdRom.sys to your %systemroot%\system32\drivers folder.
2. Execute ~VCdControlTool.exe
3. Click "Driver control"
4. If the "Install Driver" button is available, click it. Navigate to the %systemroot%\system32\drivers folder, select ~VCdRom.sys, and click Open.
5. Click "Start"
6. Click OK
7. Click "Add Drive" to add a drive to the drive list. Ensure that the drive added is not a local drive. If it is, continue to click "Add Drive" until an unused drive letter is available.
8. Select an unused drive letter from the drive list and click "Mount".
9. Navigate to the image file, select it, and click "OK". UNC naming conventions should not be used, however mapped network drives should be OK.
You may now use the drive letter as if it were a local ~CD-ROM device. When you are finished you may unmount, stop, and remove the driver from memory using the driver control.
<<<
!Installation Instructions With Pictures
1. Copy ~VCdRom.sys to your %systemroot%\system32\drivers folder.
| [img[pic1|Files/Images/ITGuides/msvcdrom/1.jpg]] |
2. Execute ~VCdControlTool.exe
| [img[pic2|Files/Images/ITGuides/msvcdrom/2.jpg]] |
3. Click "Driver control"
| [img[pic3|Files/Images/ITGuides/msvcdrom/3.jpg]] |
4. If the "Install Driver" button is available, click it. Navigate to the %systemroot%\system32\drivers folder, select ~VCdRom.sys, and click Open.
| [img[pic4|Files/Images/ITGuides/msvcdrom/4.jpg]] | [img[pic5|Files/Images/ITGuides/msvcdrom/5.jpg]] |
5. Click "Start"
6. Click OK
| [img[pic6|Files/Images/ITGuides/msvcdrom/6.jpg]] |
7. Click "Add Drive" to add a drive to the drive list. Ensure that the drive added is not a local drive. If it is, continue to click "Add Drive" until an unused drive letter is available.
| [img[pic7|Files/Images/ITGuides/msvcdrom/7.jpg]] |
8. Select an unused drive letter from the drive list and click "Mount".
| [img[pic8|Files/Images/ITGuides/msvcdrom/8.jpg]] |
9. Navigate to the image file, select it, and click "OK". UNC naming conventions should not be used, however mapped network drives should be OK.
| [img[pic9|Files/Images/ITGuides/msvcdrom/9.jpg]] | [img[pic10|Files/Images/ITGuides/msvcdrom/10.jpg]] |
You may now use the drive letter as if it were a local ~CD-ROM device. When you are finished you may unmount, stop, and remove the driver from memory using the driver control.
| [img[pic11|Files/Images/ITGuides/msvcdrom/11.jpg]] |
| [img[pic12|Files/Images/ITGuides/msvcdrom/12.jpg]] |
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!School of Medicine Information Services Unit
*[[ISU Incident Communication Plan|Files/Docs/ISU Incident Communication Plan.pdf]]
**Working with SOM ISU Sr. Management I analyzed how escalations were handled by the SOM ISU. I took that data and molded a framework for communication based on ITIL v3 best practices. I put forth several drafts of an escalation communication plan that were vetted by Sr. Management and accepted. The product was the first ever documented Incident Communication Plan in the 10+ years of the SOM ISU's existence. This communication plan was developed in parallel with the following incident management process.
*[[ISU Incident Management|Files/Docs/ISU Incident Management.pdf]]
**Working with SOM ISU Sr. Management I analyzed how SOM ISU supported customer incidents were handled from "cradle to grave". Several best practices from ITIL v3 were not able to be used due to organizational structure, staffing, and financial constraints. The final product was the first ever documented incident management process in the 10+ years of the SOM ISU's existence.
*[[UCSF School of Medicine ISU SLA|http://www.medschool.ucsf.edu/isu/Policies/sla.aspx]]
<html><a href="http://www.medschool.ucsf.edu/isu/Policies/sla.aspx" target="_blank">go there</a><br><iframe width="850" height="300" src="http://www.medschool.ucsf.edu/isu/Policies/sla.aspx">SOM ISU OWA</iframe></html>
[[ISU Incident Communication Plan|Files/Docs/ISU Incident Communication Plan.pdf]]
[[ISU Incident Management|Files/Docs/ISU Incident Management.pdf]]
<<tabs txtMainTab "Tags" "All tags" TabTags "More" "More lists" TabMore>>
[[Jack Arthur Bates|Jack Arthur Bates Resume]]
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| !''Hardware'' | !''Operating Systems'' |>|
| Dell Power Edge Servers, Optiplex & Dimension Desktops, Latitude & Inspiron Portable Computers, HP, Compaq, Micron Desktops, NEC PBX, Digital and Analog Phones, Apple iMac and Mac Desktops, iBook and Mac Book Pro Portable Computers, and AirPort Base Stations, RIM BlackBerry | MS DOS, Windows 3.1, 95, 98, ME, NT 4.0, 2000, XP, Vista (Home=>Enterprise) and Server 2003, Mac OS 9.x, 10.x, Ubuntu Linux 7.x, Red Hat Linux 7.0, 8.0, and 9.0, Palm OS all versions |>|
| !''Software'' | !''Telecommunications'' | !''Support Tools'' |
| Microsoft Office 2000-2007, Exchange Sever 5.5, Exchange Server 2003, SQL Server 2000, Microsoft Office 2000 & 2004 for Mac, Apple iLife Software, Macromedia Dream Weaver & Fireworks, Adobe Acrobat, Illustrator, Photo Shop, InDesign all versions | NEC PBX, digital and analog phones, Smooth Operator Voicemail System, Nextel Motorola cell phone and plans Arch Wireless pagers and plans, SBC analog and digital phone lines | Symantec Ghost, Norton Antivirus, Sophos Antivirus, PatchLink Patch Management System, ARD Remedy, Help Star Help Desk Software |
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